Frequently Asked Questions

Find answers to common questions about TH.GL tools, subscriptions, and app usage.

Unexpected charges from THGL.APP (NOT The Hidden Gaming Lair)

I see charges like 'THGL.APP-4Y...' or 'THGL' on my bank statement. Is this from The Hidden Gaming Lair?

GeneralSubscription

Once Human gatherables not showing in live mode

Why don’t Gold or Silver nodes show up in live mode in the Once Human app?

Once HumanOverwolf

Get Companion App log files

How do I get the log files of the TH.GL Companion App?

Companion AppTechnical

How to update the Companion App

How do I update the TH.GL Companion App to the latest version?

Companion AppTechnical

Antivirus flags the Companion App

Why does my antivirus flag THGLApp.exe or THGLUpdater.exe as a threat?

Companion AppTechnical

Ads still visible after subscribing

I've subscribed, but why are ads still visible in the Overwolf apps?

OverwolfSubscription

How to get the Discord supporter role

How do I get the Discord supporter role?

GeneralSubscription

Locations not matching in-game position

Why are the locations on the map not in the right position compared to in-game?

OverwolfGeneralTechnical

Live mode / Position detection not working

Why isn't live mode or position detection working in Palworld or Palia?

OverwolfPaliaTechnical

Linux and MacOS support

Can I run the Overwolf apps on Linux or MacOS?

OverwolfLinuxTechnical

How to use the fish tracker

How do I use the fish tracker feature in the Palia app?

PaliaOverwolfGeneral

Map shows incorrect fish for other players

Why does the map show different fish than what my friends are actually catching?

PaliaOverwolfTechnical

Is the Palia app bannable?

Is the Palia Map App bannable or against TOS?

PaliaOverwolfGeneral

Inaccurate position in Aeternum Map

Why is the position not accurate in the Aeternum Map?

New WorldOverwolfTechnical

FPS drops, lag, or performance issues with THGL apps

I have low FPS, lag, or performance drops when using the Overwolf or Companion App. What can I do?

OverwolfCompanion AppTechnical

Is the Once Human app safe?

Can I get banned for using the Once Human map app?

Once HumanOverwolfGeneral

Is the Dune: Awakening app safe?

Is the companion app bannable for Dune: Awakening?

Dune: AwakeningCompanion AppGeneral

Request support for a new game

Can you add support for [game name]? How do I request a new game?

GeneralCompanion AppOverwolf

Are the apps bannable?

Are the Companion App and Overwolf apps safe to use?

GeneralCompanion AppOverwolf

Companion App system requirements

What are the system requirements for the TH.GL Companion App?

Companion AppTechnical

Companion App on Linux or macOS

Can I use the TH.GL Companion App on Linux or macOS?

Companion AppLinuxGeneral

Overwolf asks for admin rights

The Overwolf app asks for admin rights, but I already granted them. Why?

OverwolfTechnical

Ad blocker detected

Why am I seeing an 'Ad Blocker Detected' message?

GeneralSubscriptionTechnical

Windows Insider unsupported

Can I use the Overwolf apps on Windows Insider builds?

OverwolfTechnical

Get Overwolf logs

How can I send you Overwolf logs for debugging?

OverwolfTechnical

Can't interact with overlay while holding ALT

Why can't I click the overlay when holding ALT in games like BPSR or Wuthering Waves?

Companion AppTechnical

WebView2 Runtime unavailable error

I get 'Microsoft Edge WebView2 Runtime is unavailable' error. How do I fix this?

Companion AppTechnical